Enterprise Messaging UX (12 Best Practices)

Enterprise Messaging UX

The goal of website development is to provide a positive user experience. Creating good user experiences for apps within messaging platforms presents developers with a design challenge. They must reconsider interaction design when transitioning from desktop web to mobile interfaces. Because mobile screen sizes are smaller, the app design must be adjusted accordingly.

Understanding your target audience is critical for gaining their trust. Making your app more productive is critical as we gain user interest. Slack is now being used to create innovative messaging. However, you must be clear about your audience and their needs.

Here are some best practices for an enterprise messaging that will capture users’ attention and increase UX. 

Best Practices For Enterprise Messaging UX From Slack

1: Know Your Audience Requirement

You should understand your audience before using Slack to create an app for enterprise messaging. Know your users, why and where they use your app. Because people of various backgrounds and ages react differently. Most people use smartphone apps, and some may have poor internet connections, so using Slack to make easy accessibility for all users is critical.

2: Know Their Time Zone

Users are using the slack workspace from various time zones. It means that everyone is using Slack at different times, so be cautious when sending out notifications to users. So, before posting any notifications, consider the timing of all users. You should know when your users will receive it. Also, read about Modern Web Design.

3: Understand the Dimensions of Their Workspace

When using Slack, you must consider the appropriate size for users because Slack workspaces range from 5 people to 50,000 person workspaces. Some apps require 5-person workspaces, while others require 50,000-person spaces to work in various channels. So, figure out how many users and channels you’ll need before deciding on Slack for your app.

4: Check For All User’s Accessibility

Guest users are only permitted to access some channels in some Slack workspaces. Regular and guest users should have access to all channels in Slack workspaces.

It is critical to test it before asking new users to install the app. It is harmful to your app if users attempt to install your app but do not receive permission from administrators.

5: Familiarity With Apps

Some users may need to familiarize themselves with your app if they install it on their Slack workspace. They will consider it a feature of their built-in messaging system. Keeping the app’s functionality at its peak will leave users with a favorable impression.

6: Maintain Message Formatting

Simple Message Attachment provides a variety of message formatting options. However, it will help if you keep it simple. Only include a little information that a user can easily understand. Messages will appear differently on the small screen because users frequently view them on mobile phones. Also, read about Mobile App Marketing.

7: Message Attachments

Attachments should only be sent when necessary. Attachments can be images or text and should only be used sparingly. If your message can serve its purpose without attachments, leave them out. If sending attachments is required, try sending fewer of them. 

Sending too many messages will cause the message to pile up, which is bad for UI and UX. Remember that the less content there is in the message, the more likely it will be user-friendly.

8: Use Slack UI Elements To Make The Text Bite Sized

Your message text should be brief and casual. People dislike long texts because they become bored easily. That is why you should keep messages short and to the point. Slack UI elements can be useful in this case. 

Slack provides buttons, images, and attachments to help you keep your messages short and appealing to users. Slack UI can also help you optimize your content to look good on desktop and mobile screens.

9: Choose Default Options To Save User Time

Including buttons and menus as standard app features will save users time. Do not include a list of options users can choose because it will confuse users and waste their time. Some apps also set the user’s last selection as the default option.

10: Improve Your Users’ Experience

When users visit your app within Slack, now is the time to wow them. They may come from various backgrounds or contexts, but they should all be entertained here. They may use your app for the first time or have used it previously.

 However, when they arrive on your app, the only goal should be to serve them quickly and provide them good user experience here. Create a user-friendly onboarding design to gain the trust of your users. Also, read What are Mega Dropdowns.

11: Sweetly Welcome Your User

It appears nice to greet everyone we meet; the same is true here. When a user installs your app, he should be greeted politely. Make it a short, sweet phrase. You should then DM the person to show them how to use this app conversationally. 

Your welcome message should contain sufficient information about the first task the user wishes to complete. You should also offer assistance if they require it. Because some users may be unfamiliar with the app and require detailed instructions, assisting will be beneficial.

12: Do Respond The Help Requests Quickly

Apps typically include a sash command to assist. It is critical to respond to user requests for assistance as soon as possible. Respond to them in DM because it will make users feel valued.

When Should You DM Users?

While direct messaging is a good way to reach out to users, it is only sometimes effective. It would be best if you exercise caution when sending messages to users. Send DMs only when the user contacts you first. 

Send DM only if you are certain it is for one person rather than the entire team. Messages are sometimes confidential for users, and sharing them with the team can be harmful.

Remove Expired Messages

When the messages have expired, it is time to clean them up in preparation for future use. Someone may read your messages in the future. Add attachments to messages to keep them up to date.

Wrapping Up

The goal of developing an app or moving it to a new platform like Slack is admirable, but keep sight of its primary goal: to help users. All the practices listed above will assist you in using Slack to create enterprise messaging for your app.

The only thing you should keep in mind when designing a message is to use a universal language. Use brief speech that a new user can easily understand.

Naomi McCarthy
Naomi McCarthy